Terms + FAQs

Website Design Platforms

I currently offer comprehensive website designs for WordPress.

Timeframe for Services

I do my very best to deliver your completed project as soon as possible.

Custom Design services average 6-8 weeks from idea to install. An initial design and demo website is sent to you in 1-2 weeks after your project start date. Of course these are based on average times, and can change due to delayed communication, extra addons, etc. You can also contact me to see if a rush option is available for your project.

Website and Branding Design Services

I provide an extensive portfolio for you to review before purchasing, to be sure that you are comfortable with my design style. The design process for your website or branding begins with a short questionnaire. The questionnaire will help me get an idea of your style and preferences for the design. Once the questionnaire is received, I will begin the design phase on our agreed upon project start date. Once an initial design is sent, you are allowed to make up to three rounds of revisions. If by some chance you are still not completely satisfied with the designs after three rounds of revisions, you can continue to commission me at the rate of $75/hr.

Payment

iDoll Design accepts payments with PayPal and Credit Cards. Installment options are available with a 50% deposit and 50% balance due four weeks after the project start date. Once a payment is made, it is non-refundable.

Communication

I prefer to communicate by email, as it is my fastest method of contact. Once you contact me, you will get a response within 24-48 hours. During the design phase, it is very important that we communicate often so that we can get your project finished as soon as possible. Phone consultations are also available upon request.

After three months of no communication from a client for a Custom Design, the project will be archived. To resume and complete the project, there will be a fee of $500.00.

Support

For custom website and branding design services:
Four working days of support will be available following the completion of your project- starting on the day your website is installed. It will be your responsibility to bring to my attention any things that may need to be edited/tweaked. Any work requested after these four days will be charged by an hourly fee of $75/hr. You can always refer to my tutorials and documentation on the blog for further guidance.

Hours of Operation

My current schedule is Monday-Thursday, 9am-5pm.

Compatibility

All designs are tested and compatible with the latest versions of Google Chrome, IE, Mozilla Firefox, and Safari.

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